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I would be grateful if you would pass on my thanks to your carers, Karen and Liz, for their help and support our client.

Through Karen's intuitiveness, she returned to check and found the customer had fallen downstairs. Her actions prevented what could otherwise have been a tragedy.

Though late in the evening, Karen and Liz quickly offered help and support. They remained with the customer, reassuring her and ensuring that she was comfortable until the emergency services arrived, and handled the situation with great professionalism.

Cumbria County Council (Social Services)
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