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I am writing to thank you and all of your care staff for the exceptional service shown to Mrs B over the past few years, but particularly over the past week.

The social workers and district nurses were impressed by the care and attention to detail that all of your staff gave. Your staff consistently gave their time and patient support in a professional manner.

Please pass on our recognition of this support, and we look forward to working with you all in the future.

Cumbria County Council (Social Services) January 2008
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When considering a provider for care and support services, it's worth taking time to consider the options available.

By following some practical steps, you can make sure it's the right choice in terms of the levels of care and the people delivering the service. And by doing this, you can be assured you, your loved one or your customer, will feel safe and comfortable with the service. Here are a few points worth considering:

Ask Questions

It may seem obvious, but don't be afraid to ask questions about any aspect of the care provision you're uncertain of. Here are some questions you may wish to ask, some of which are answered in our FAQs section of this website:

  • Who are your carers and are they all fully trained and qualified?
  • Are your staff directly employed or are they agency staff?
  • What happens in an emergency?
  • What extra services can be arranged?
  • Can I make a complaint if the care service provision isn't up to standard?
  • Can I change my care provider if I'm not happy?

Meet the Team

It's only natural that, before you commit to a personal care service, you want to be happy with the people you're working with. That's why Bellcare always insist on meeting the customer prior to agreeing any contratcs to ensure everyone is happy.

Inspection Reports

Ask if you can see any recent inspection reports from the Care Quality Commission (or other regulatory body) to check what their findings have been. They are independent organisations and their findings are based purely on their information gathering inspections.

Complaints Procedures

Every care provider wants to try and get it right first time, every time, but there will be occasions when things go wrong or the levels of service aren't quite what they should be. If this happens, Bellcare always make it as simple and easy to make a complaint and, more importantly, we will always respond to rectify the issue as quickly as possible.

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