Compliments and Complaints
Bellcare Domiciliary Care Services Ltd welcomes feedback on its services - especially from Service Users and their carers - whether these are compliments, complaints or suggestions for doing things better.
Service users should feel free to make known to their care workers any comments they wish to make. If they prefer to take up the matter with someone else in Bellcare, or if they feel that a point that they have made is not taken seriously or acted on, they can ask to be put in touch with a manager or senior member of staff.
If a Service User wishes their dissatisfaction to be dealt with more formally, they should take the steps outlined in the attached complaints procedure.
Complaints Policy
Our complaints policy meets the requirements that are set out by the Care Quality Commission.
Document Date: February 2017 (PDF - 248.5 kb)
How to make a Formal Complaint
If you ask us we will forward you a copy of our official complaints document. Dealing with a formal complaint will be undertaken as quickly as possible, but it could take up to 28 days. You will be kept informed at each stage of the investigation and complaints proceedings.
If anyone feels that Bellcare Domiciliary Care Services Ltd has not dealt with a complaint to their satisfaction, they have the right to complain to the Care Quality Commission, which regulates our service.
Care Quality Commission
North West Region
Newcastle Upon Tyne
NE1 4PA