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making a difference

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I would be grateful if you would pass on my thanks to your carers, Karen and Liz, for their help and support our client.

Through Karen's intuitiveness, she returned to check and found the customer had fallen downstairs. Her actions prevented what could otherwise have been a tragedy.

Though late in the evening, Karen and Liz quickly offered help and support. They remained with the customer, reassuring her and ensuring that she was comfortable until the emergency services arrived, and handled the situation with great professionalism.

Cumbria County Council (Social Services)
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Meet the Key People in the Bellcare Team.

Carol Wilson
Owner / Managing Director

Carol has a background in business management and managed the financial side of Bellcare for the previous owner, prior to taking over the company in June 2006. Since then, the company has grown in size and achieved Investor in People status and consistently high Care Quality Commission reports.

Ian Wilson
Owner / Director

Ian is Carol's husband and also shares her strong ethos and principles. "Our management team is one of our greatest strengths, and our care workers are a wonderful asset; we all share the same objectives which are to provide the best care possible for the people of Cumbria."

Georgina Stott
Registered Operations Manager

Georgina's professional background is in nursing, having worked in the NHS for 18 years. "I enjoy solving problems and will always strive to excel in everything that I do because the decisions I make with my management team have a direct impact on the individuals that we support."

Viv Cass

Contracts Manager

Viv has been with Bellcare since 2005. She has varied duties, but main responsibilities are to maintain and implement the various contracts we have with our private Service Users and other commissioning bodies such as Cumbria County Council, Adult Social Care and NHS Cumbria.

Debbie Anyon
Deputy Registered Operations Manager

Since joining Bellcare in 2001, Debbie's role has progressed from Care Worker through to a key member of the Management Team. She is a qualified care trainer and is also progressing her career through further learning and personal development.

Carmal Mattinson
Administration

We simply could not do without Carmal's organisation and administration skills in our Workington office. Carmal responds to many enquiries from Staff and Service Users to Adult Social Care and Health Care Professionals, one of her special skills is to organise us all during the festive period.