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I would be grateful if you would pass on my thanks to your carers, Karen and Liz, for their help and support our client.

Through Karen's intuitiveness, she returned to check and found the customer had fallen downstairs. Her actions prevented what could otherwise have been a tragedy.

Though late in the evening, Karen and Liz quickly offered help and support. They remained with the customer, reassuring her and ensuring that she was comfortable until the emergency services arrived, and handled the situation with great professionalism.

Cumbria County Council (Social Services)
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The Key Company Policies of Bellcare Domiciliary Services Ltd.

In this section of our website we have made available a number of our key policies and company documentation for your reference.

These are published for you to download, should you wish, so that you may appreciate our ongoing commitment to upholding high standards in service provision, equality and in the personnel we employ.

Quality Management Policy

Based on the principles of UKAS ISO 9001: 2008

Date Created: February 2017/ PDF 116Kb.

Statement of Purpose Policy

By law, all Home Care Providers in England are responsible for making sure that the care they provide meets government standards of quality and safety.

Date Created: February 2017/ PDF 148Kb.

Service User Guide

The object of this guide is to summarise the essential information for people who are already using or considering our service, their friends, relatives, carers and representatives.

Date Created: February 2017 / PDF 144Kb.

Compliants Policy

Our complaints policy meets the requirements that are set out by the Care Quality Commission.

Date Created: February 2017/ PDF 252Kb.

Environmental and Sustainability Policy

Our commitment to the Environment, Health & Safety Excellence and to comply with applicable legal requirements which relate to our environmental aspects.

Date Created: February 2017/ PDF 116Kb.

Equality and Diversity Policy

Bellcare is committed to eliminating discrimination, promoting diversity and providing equal opportunities. Date Created: February 2017/ PDF 144Kb.

Recruitment and Selection Policy

Our recruitment policy meets the requirements that are set out by the Care Quality Commission in relation to the selection of employees working in the care sector.

Date Created: July 2012 / PDF 252Kb.

Health and Safety Policy

Bellcare is committed to ensure the health, safety and welfare of our employees, service users, contractors and visitors.

Date Created: February 2017/ PDF 116Kb.

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