Caring for the Elderly

A selection of the testimonials we receive from our customers, their families and the organisations we work with

Thank you very much for all of your careful work, sensitivity and kindness towards Mum recently.

Your work is invaluable and more important than anyone realises. It was good to know that when I wasn't with her there were kind people helping her. Thankyou too for coming to the funeral - seeing you there meant a lot to me.Please pass on my deep thanks to the rest of your team.

– Ms M, May 2009

I am writing to thank you and all of your care staff for the exceptional service shown to Mrs B over the past few years, but particularly over the past week. Mrs B's greatest wish was to die at home and you and the staff enabled her to do this with compassion and dignity.

The social work and district nursing staff were impressed by the care and attention to detail that all of your staff gave.

I am aware that Mrs B was not always easy, but the staff consistently gave their time and patient support in a professional manner. Please pass on our recognition of this support, and we look forward to working with you all in the future.

– Cumbria County Council, Social Services, January 2008

I am writing to say how impressed I am with the service that Bellcare has provided for Mr P for the past year now.

Without the dedication of the care staff involved with his care and Debbie's professionalism in feeding back and managing the situation, it is most likely that this gentleman would not have been able to remain in his own home.

Not only is he where he wants to be - he also looks forward to the carers coming in every day and I understand that he is eating well and enjoys his meals from Parkside which your staff go and fetch for him everyday!

I would like to thank all of the staff involved on my behalf for all of their hard work, care and concern they have given.

– Victoria Cottage Hospital, Maryport, August 2008

I am writing on behalf of my family to express our deep appreciation and gratitude for the wonderful care given by members of your staff to my late mother. They always came with a smile and a cheery word and nothing was ever too much trouble.

Mother looked forward to their daily visit and the opportunity for a good chat while they were professionally and sympathetically about their work. We shall remember them all as the carers who really cared. Thanks to all in the team for providing such a first class service.

– Mr P, Penrith, July 2008

I would be grateful if you would pass on my thanks to your carers, Karen and Liz, for their help and support to Mrs P. Karen's intuitiveness on the evening of 1st November, when she returned to check on Mrs P and found that she had fallen downstairs and fractured her arm, prevented what could otherwise have been a tragedy. Karen realised that Mrs P had injured herself - it was established later that she had fractured her wrist - and called upon the help of her colleague Liz.

Though late in the evening, Liz quickly offered her help and support. Together they remained with Mrs P, reassuring her and ensuring that she was comfortable until the emergency services arrived.

Though Mrs P refused to go to hospital that evening, Karen and Liz were able to persuade her to go to hospital the following day and even arranged to transport her there themselves, to reduce her anxieties. Karen and Liz handled the situation with confidence and professionalism and their efforts resulted in Mrs P getting the attention she needed. I would like Karen and Liz to know that their assistance was very much appreciated.

– Cumbria County Council, Social Services, November 2008

The district nurses would like to thank you and all of your staff involved in the care of the late Ms B. The care you provided was excellent and without all of your support and kindness Ms B may not have been able to have her final wish which was to die in her own home.

We appreciate all of the input you provided and I am sure Ms B was very grateful and happy to be able to remain at home. Please pass our thanks on to all who were involved.

– Victoria Cottage Hospital, Maryport, January 2008

Having used your services whilst my wife was ill at home, I would like to compliment you on your choice of staff. They were absolutely wonderful; not only were they kind and caring, there was always humour there. They made her laugh and she in turn made them laugh. They made it that little bit better for her, so please give my thanks to all involved.

– Mr S, February 2007